Shipping & Delivery Policy

Last Updated: 8 August 2026

At RugZari, we believe the anticipation is part of bringing something new home.

So once your order is placed, we work to get it packed, dispatched and on its way to you without unnecessary waiting.

1. Where We Deliver

RugZari currently ships to serviceable addresses within India.

Availability of delivery to a particular location may depend on the serviceability of our logistics partners.

If a location is not serviceable, we will contact you where reasonably possible and discuss the available options.

2. Delivery Timeline

Orders are generally delivered within 4–7 business days after the order is confirmed. Processing time for custom orders may be longer.

Business days generally exclude Sundays and public holidays.

Delivery timelines may vary for:

  • Remote or difficult-to-service locations

  • Areas affected by severe weather

  • Natural disasters

  • Strikes or transport disruptions

  • Government restrictions

  • Festive or peak shopping periods

  • Unforeseen logistics disruptions

  • Incorrect or incomplete address information

  • Circumstances outside RugZari's reasonable control

Where a product has a specific dispatch or production timeline mentioned on its product page, that timeline will apply to that product.

3. Shipping Charges

We do not offer free shipping  within India.

 

The applicable shipping charge shown at checkout forms part of the total order amount.

4. Order Processing

Once your order is successfully placed, you will receive an order confirmation through the contact details provided at checkout.

Orders are normally processed for dispatch as soon as reasonably possible.

During high-volume periods, launches, sales or unforeseen operational circumstances, processing may take longer than usual.

If there is a significant delay affecting your order, we will make reasonable efforts to keep you informed.

5. Tracking Your Order

Once your order has been dispatched, we may provide tracking information through email, SMS, WhatsApp or another available communication channel.

Tracking information may take some time to become active after dispatch.

Delivery scans and estimated delivery dates are provided by the relevant logistics provider and may change during transit.

6. Delivery Attempts

Our logistics partners may make multiple delivery attempts depending on their operational policies.

Please ensure that:

  • Your delivery address is complete and accurate

  • Your phone number is reachable

  • Someone is available to receive the order where required

If an order is returned to us because of an incorrect address, repeated failed delivery attempts, refusal to accept the package, or other circumstances attributable to the customer, additional shipping or re-shipping charges may apply. Please be mindful of the delivery timelines.

7. Incorrect Address

Please check your shipping address carefully before placing your order.

If you realise that an address is incorrect, contact us as soon as possible at:

business.rugzari@gmail.com

We will try to help, but we cannot guarantee that an address can be changed after an order has been processed or dispatched.

Once an order has been handed over to our logistics partner, any address modification may be subject to the logistics provider's capabilities and policies.

8. Delays Caused by Circumstances Beyond Our Control

RugZari works with independent logistics partners and cannot control every event that occurs after an order leaves our facility.

Delivery may be delayed due to circumstances including:

  • Extreme weather

  • Natural disasters

  • Transportation disruptions

  • Strikes

  • Government restrictions

  • Regional restrictions

  • High-volume periods

  • Incorrect delivery information

  • Events beyond our reasonable control

We will nevertheless make reasonable efforts to assist you in tracking and resolving delivery issues.

9. Package Marked Delivered but Not Received

If your tracking information shows that an order has been delivered but you have not received it, please contact us as soon as possible at:

EMAIL : business.rugzari@gmail.com

We may need to coordinate with the logistics provider to investigate the delivery.

Please provide your order number and any relevant information requested by our customer-service team.

10. Damaged Packages

We care about how our products reach you.

If your package appears visibly damaged at the time of delivery, we recommend that you photograph or record the condition of the outer packaging before opening it. This will help us understand how we can cater to your needs in the most comforting way.

If the product inside is damaged, please refer to our Return & Replacement Policy and contact us within the applicable replacement period.

11. International Shipping

RugZari's standard shipping policy applies to domestic deliveries within India.

Where international shipping is offered, additional shipping charges, customs duties, import taxes, local levies and other destination-country charges may apply and may be payable by the customer unless expressly stated otherwise.

International delivery timelines may differ from domestic delivery timelines.