Privacy policy

Last Updated: 8 August 2026

At RugZari, we believe that a home should feel personal, considered and yours.

The same should be true of the information you share with us.

This Privacy Policy explains how RUGZARI INDIA, operating under the brand name RugZari (“RugZari”), collects, uses, stores, shares and protects personal information when you visit or use rugzari.in, purchase our products, communicate with us, or otherwise interact with us.

By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy, subject to any rights you may have under applicable law.

1. Who We Are

Rugzari is a home and lifestyle brand creating rugs, carpets, tapestries, textiles and other products intended to make everyday spaces feel warmer, more comfortable and more intentional.

Legal Business Name: RUGZARI INDIA
Brand: RugZari
Principal Address: B-30, 1626/E, Focal Point - Ludhiana
Email: business.rugzari@gmail.com
Phone: +91-7719481606
GSTIN: 03KXEPS2913B1ZQ

For privacy-related questions or requests, you may contact us using the details above.

2. Information We Collect

Depending on how you interact with RugZari, we may collect the following information:

Information you provide directly

This may include:

  • Name

  • Billing and shipping address

  • Email address

  • Mobile/telephone number

  • Account credentials, where applicable

  • Order details and purchase history

  • Information you provide when contacting customer support

  • Information provided when submitting a return, replacement or complaint

  • Reviews, feedback, photographs, videos or other content you voluntarily provide

  • Information submitted through forms, contests, surveys or promotions

Payment information

When you make a purchase, payment information may be processed by our payment service providers.

RugZari does not ordinarily receive or store complete credit/debit card numbers, CVV numbers or banking credentials on its own servers. Such information is handled by the relevant payment processor in accordance with its own privacy and security practices.

Information collected automatically

When you browse our website, certain technical information may be collected automatically, including:

  • IP address

  • Browser and device information

  • Operating system

  • Approximate location derived from technical information

  • Pages visited

  • Products viewed

  • Referring pages

  • Website interactions

  • Date and time of visits

  • Device identifiers and similar technical information

We may use cookies and similar technologies for these purposes.

3. How We Use Your Information

We use information collected from you for legitimate business and service purposes, including to:

  • Process and fulfil your orders

  • Deliver products to you

  • Process payments

  • Provide order confirmations and updates

  • Provide tracking information

  • Handle replacements, complaints and customer-service requests

  • Verify orders where reasonably necessary

  • Prevent fraud, misuse and unauthorised transactions

  • Maintain customer and transaction records

  • Improve our products, website and customer experience

  • Understand how customers interact with our website

  • Personalise website content and recommendations where appropriate

  • Send transactional communications

  • Send marketing communications where permitted and where you have provided the required consent or otherwise permitted us to do so under applicable law

  • Conduct surveys, promotions and customer research

  • Maintain website security

  • Comply with legal, tax, accounting and regulatory obligations

  • Establish, exercise or defend legal claims

  • Protect the rights, property and safety of RugZari, our customers and others

We aim to collect and use information only to the extent reasonably necessary for the relevant purpose.

4. Order and Delivery Information

When you purchase from RugZari, certain information must be shared with service providers involved in fulfilling your order.

This may include:

  • Your name

  • Shipping address

  • Phone number

  • Order number

  • Product and quantity information

  • Delivery instructions, where provided

This information may be shared with logistics, courier, fulfilment and delivery partners so that your order can reach you.

5. Payment Information

Payments may be processed through third-party payment gateways.

Depending on the payment method used, your payment provider may independently collect and process financial information according to its own terms and privacy policy.

RugZari does not ask you to provide your full card number, CVV, UPI PIN, banking password or OTP through email, social media or customer-support messages.

Never share your UPI PIN, card PIN, password or OTP with anyone claiming to represent RugZari.

6. Sharing Information With Third Parties

We may share personal information with carefully selected service providers where necessary to operate our business.

These may include:

  • Website and e-commerce technology providers

  • Payment processors

  • Logistics and courier companies

  • Warehousing and fulfilment partners

  • Customer-support platforms

  • Email and messaging service providers

  • Marketing and analytics providers

  • Technology, hosting and security providers

  • Professional advisers such as accountants, auditors and lawyers

  • Government, regulatory or law-enforcement authorities where required by law

We do not sell your personal information as a product.

Where third-party service providers process information on our behalf, we seek to use appropriate contractual, organisational and technical safeguards as required by applicable law.

7. Cookies and Similar Technologies

RugZari may use cookies, pixels, tags and similar technologies to operate and improve the website.

These technologies may help us:

  • Keep your shopping cart functioning

  • Remember preferences

  • Understand website usage

  • Measure marketing performance

  • Improve website functionality

  • Detect fraud and security issues

  • Provide relevant advertising where permitted

Some cookies may be placed by third-party service providers operating analytics, advertising, payment or other website functionality.

You can control cookies through your browser or device settings. Disabling certain cookies may affect some website functionality.

8. Marketing Communications

If you choose to receive marketing communications from RugZari, we may send information about:

  • New collections

  • Product launches

  • Offers

  • Events

  • Brand stories

  • Restocks

  • Other RugZari updates

You may unsubscribe from marketing communications at any time by using the unsubscribe mechanism provided in the communication or by contacting us.

Even if you opt out of marketing communications, we may continue sending essential transactional communications relating to your orders, payments, deliveries, replacements or customer-service matters.

9. Your Privacy Rights

Subject to applicable law, you may have rights relating to your personal information, including rights to:

  • Request access to information concerning your personal data

  • Request correction or updating of inaccurate information

  • Request deletion or erasure where legally applicable

  • Withdraw consent where processing is based on consent

  • Raise a grievance regarding our handling of personal information

  • Exercise other rights available to you under applicable data-protection law

Requests may be subject to reasonable verification so that we can confirm that the request is being made by the relevant individual.

To make a privacy request, contact:

Privacy Contact: [Email: business.rugzari@gmail.com]

Please describe the request clearly and provide sufficient information for us to identify the relevant account or interaction.

10. Children's Information

Our website is intended for general consumers and is not designed to knowingly collect personal information from children in circumstances where parental or guardian consent is legally required.

Where applicable law requires verifiable parental or guardian consent for processing a child's personal information, we will follow those requirements.

If you believe that a child has provided personal information to us in circumstances where such processing was not permitted, please contact us so that we can review the situation and take appropriate action.

11. Data Security

We take reasonable technical, organisational and administrative measures intended to protect personal information against unauthorised access, alteration, disclosure, misuse, loss or destruction.

However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.

You are also responsible for maintaining the confidentiality of passwords and account credentials associated with your RugZari account.

12. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • Fulfil transactions

  • Provide customer support

  • Maintain business and accounting records

  • Comply with tax and legal requirements

  • Resolve disputes

  • Prevent fraud

  • Enforce agreements

  • Establish, exercise or defend legal claims

When information is no longer required for a legitimate purpose or legal obligation, we may delete, anonymise or otherwise dispose of it in accordance with applicable law.

13. Data Transfers and Service Providers

Some service providers used by RugZari may process information using infrastructure located outside your state or country.

Where personal information is transferred or processed across jurisdictions, we will take such measures as are required under applicable law.

14. Third-Party Links

Our website may contain links to third-party websites, platforms or services.

RugZari is not responsible for the privacy practices, content or security of websites that we do not control.

We encourage you to review the privacy policies of third-party services before providing them with personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, products or applicable law.

When we make material changes, we may update the “Last Updated” date and, where appropriate, provide additional notice.

Your continued use of the website after an updated Privacy Policy becomes effective will be subject to the updated policy to the extent permitted by applicable law.

16. Grievance Redressal

If you have a concern regarding your personal information or our privacy practices, please contact:

Grievance Officer: Tiwari Prasad
Designation: Grievance Officer
Email: business.rugzari@gmail.com
Address: Same as Rugzari India

We will acknowledge and address grievances within the timelines required under applicable law.